Wednesday, March 2, 2011

Telephone Conversation


ONG (owner): yes good day thank you for calling 9lc good deal resort this is kyzyl joyce  how may I help you?


MERIN (guest): I want to report that the room next to me is watching TV too loud. CAN YOU MAKE AN ACTION TO THAT?

ONG (owner): ok mam we are very sorry for that please accept our apology don’t you worry we will fix it

MERIN (guest): ok? But fix it immediately I want to rest cause am having a head ach on the noise

ONG (owner):  ok mam I will call someone to do an action to the problem mam we are giving you a gift of apology hope you’ll accept it

MERIN (guest): ok thank you for the gift your apology is accepted next time please make a regulation for the case like that?

ONG (owner): I will call a meeting to instruct my employee to handle that kind of problem and thanks mam for the advice we will talk about it.

MERIN (guest): ok your welcome and can I also have an ice to be delivered here in my room thank you

ONG (owner): ok mam we will delivered it thank you for calling have a great day mam?

MERIN (guest): alright thank you goodbye?
                                                                  

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