Telephone Conversation

ONG (owner): yes good day thank you for calling 9lc good deal resort this is kyzyl joyce  how may I help you?

MERIN (guest): I want to report that the room next to me is watching TV too loud. CAN YOU MAKE AN ACTION TO THAT?

ONG (owner): ok mam we are very sorry for that please accept our apology don’t you worry we will fix it

MERIN (guest): ok? But fix it immediately I want to rest cause am having a head ach on the noise

ONG (owner):  ok mam I will call someone to do an action to the problem mam we are giving you a gift of apology hope you’ll accept it

MERIN (guest): ok thank you for the gift your apology is accepted next time please make a regulation for the case like that?

ONG (owner): I will call a meeting to instruct my employee to handle that kind of problem and thanks mam for the advice we will talk about it.

MERIN (guest): ok your welcome and can I also have an ice to be delivered here in my room thank you

ONG (owner): ok mam we will delivered it thank you for calling have a great day mam?

MERIN (guest): alright thank you goodbye?

                                                                  

Idiomatic Expressions

Owner: Good day mam welcome to 9LC waves water park & hotel ! what can I do for you ? you are very lucky mam because our resort-hotel is special than the other , we have good service than others.

Customer: Hmmm … oh I see (the pot calling the kettle black) Ahm … what service do you have and what are the special amenities that makes it unique ?

Owner: Every morning mam we have presentation to greet the customers  "Good Moning" to give a good mood in an entire day , we make them feel special , we have also promos that are suitable for profession and the interest of the customer , we have also lots of amenities like free caps , bracelet , t-shirt , key chain , etc.

Customer: Now I find kettle a fish I saw what i wanted , can you accomodate me I have with me my colleague plese assure me that we can enjoy our stay here.

idiomatic expression