Telephone Conversation

ONG (owner): yes good day thank you for calling 9lc good deal resort this is kyzyl joyce  how may I help you?

MERIN (guest): I want to report that the room next to me is watching TV too loud. CAN YOU MAKE AN ACTION TO THAT?

ONG (owner): ok mam we are very sorry for that please accept our apology don’t you worry we will fix it

MERIN (guest): ok? But fix it immediately I want to rest cause am having a head ach on the noise

ONG (owner):  ok mam I will call someone to do an action to the problem mam we are giving you a gift of apology hope you’ll accept it

MERIN (guest): ok thank you for the gift your apology is accepted next time please make a regulation for the case like that?

ONG (owner): I will call a meeting to instruct my employee to handle that kind of problem and thanks mam for the advice we will talk about it.

MERIN (guest): ok your welcome and can I also have an ice to be delivered here in my room thank you

ONG (owner): ok mam we will delivered it thank you for calling have a great day mam?

MERIN (guest): alright thank you goodbye?

                                                                  

Idiomatic Expressions

Owner: Good day mam welcome to 9LC waves water park & hotel ! what can I do for you ? you are very lucky mam because our resort-hotel is special than the other , we have good service than others.

Customer: Hmmm … oh I see (the pot calling the kettle black) Ahm … what service do you have and what are the special amenities that makes it unique ?

Owner: Every morning mam we have presentation to greet the customers  "Good Moning" to give a good mood in an entire day , we make them feel special , we have also promos that are suitable for profession and the interest of the customer , we have also lots of amenities like free caps , bracelet , t-shirt , key chain , etc.

Customer: Now I find kettle a fish I saw what i wanted , can you accomodate me I have with me my colleague plese assure me that we can enjoy our stay here.

idiomatic expression

Online Booking

City / Airport / Landmark:

Check-in:

Check-out:

Guests:

1 Adult 2 Adults 3 Adults 4 Adults 5 Adults 6 Adults

Rooms:

-- 1 2 3

Roomtype:

-- Single room Double room

Age of children at departure:

1. Child < 2 yrs. 2 yrs. 3 yrs. 4 yrs. 5 yrs. 6 yrs. 7 yrs. 8 yrs. 9 yrs. 10 yrs. 11 yrs. 12 yrs. 13 yrs. 14 yrs. 15 yrs. 16 yrs. 2. Child < 2 yrs. 2 yrs. 3 yrs. 4 yrs. 5 yrs. 6 yrs. 7 yrs. 8 yrs. 9 yrs. 10 yrs. 11 yrs. 12 yrs. 13 yrs. 14 yrs. 15 yrs. 16 yrs. 3. Child < 2 yrs. 2 yrs. 3 yrs. 4 yrs. 5 yrs. 6 yrs. 7 yrs. 8 yrs. 9 yrs. 10 yrs. 11 yrs. 12 yrs. 13 yrs. 14 yrs. 15 yrs. 16 yrs.

 

Hotel name (optional):

Comments / Suggestions

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Facilities of the Hotel and their Room rates

ROOM RATES
ROOM TYPES	Single Occupancy	Double Occupancy
Standard	Php 3,000.00	Php 3,500.00
Superior	Php 3,500.00	Php 4,000.00
Suite	Php 4,000.00	Php 4,500.00
De Luxe Room	Php 4,500.00	Php 5,000.00
VIP Room	Php 6,000.00	Php 6,500.00
Presidential Suite	Minimum Occupancy *two Php 9,000.00	Minimum Occupancy *four Php 10,000.00

Additional guest w/ breakfast	Php 600.00
Additional guest w/ bed & breakfast	Php 800.00

Front desk

Lobby

Hall way


 "ROOM TYPES"
 

Standard

Superior

 Suite

 De luxe

 VIP room

Presidential Suite

(2) Amenities/Features of the Resort

Lap pool

Hydro-jet Bubble pools 

Food court

Function Hall 

9-hole Mini-golf 

                                              

                                               
                                                     

Volleyball Court 

Parking area 

Billiard's room

Playground 

Souvenir shop

Clinic

Bamboo nipa huts

Pool umbrella